KLERTON FZ-LLC is a company incorporated in the United Arab Emirates, with its registered office at PO Box 451442 Dubai. We maintain this website (the ‘Website’), which includes all the Platform’s information, communication, software, scripting, photos, texts, videos, graphics, music, sounds, images, and other materials and services (collectively ‘Content’). Our Content is provided for the convenience of our online visitors, customers, employees, and the public (collectively “users”). This Privacy & Security Policy explains how and why we collect, store, and use personal information from our users.

1. Collection of Personal Information

We collect personal information, excluding payment details, when you visit our Platform or place an online order. This collection can occur in various scenarios:

• Participation in Promotions: When you enter a sweepstake, contest, or promotion sponsored by us, we may ask for your personal details such as name, email address, and phone number. This information helps us manage entries and notify winners.
• Surveys or Questionnaires: We may request personal information when you complete surveys or other questionnaires. This data is used to improve our products and services based on your feedback.
• Email Communication: When you send us an email, we collect your email address and any other personal information you choose to provide. This helps us respond to your inquiries or provide customer support.
• Customer Account Creation: When you create a customer account on our website, we collect personal details such as your name, email address, shipping address, and phone number. This information enables us to personalize your shopping experience and manage your orders.
• Placing Orders: When you order products on our website, we collect information necessary to process your order, such as your name, shipping address, and contact details.

Additionally, our web servers collect domain names to measure site visits, average time spent on the Platform, pages viewed, and other usage statistics. This data helps us understand how users interact with our Platform and improve their experience.

2. Use of Personal Information

We use personal information for a variety of purposes, ensuring that your data is utilized to enhance your experience and improve our services:

• Facilitating Order Processing: Your personal information helps us process and fulfill your orders efficiently.
• Developing Platform Enhancements: We use the data to improve and develop new features on our Platform, ensuring a better user experience.
• Marketing and Promotional Activities: We may use your information to inform you about special promotions, offers, and events that may interest you. This includes personalized marketing through emails, banner ads, and other communication channels.
• Improving Website Design: Your feedback and usage data help us design and build better websites that meet your needs and preferences.
• Customizing Shopping Experience: We use your personal information to tailor your shopping experience, providing personalized product recommendations and advice based on your preferences and past purchases.
• Conducting Research: We analyze user demographics, interests, and behavior to better understand our audience and improve our Platform and content.

We respect your privacy and only share personal information with third parties when necessary and with your consent. This includes:

• Related Companies: Sharing information with our affiliates for business purposes.
• Cloud Servers: Storing or processing data on secure cloud servers.
• Service Providers: Sharing information with service providers if you purchase a product that requires servicing.
• Business Partners: Collaborating with third-party business partners to provide consistent services that align with this Privacy & Security Policy.
• Legal Compliance: Disclosing information when required by law or when necessary to protect our legal rights.

3. Security of Personal Information

We take the security of your personal information seriously and implement industry-standard security measures to protect it. This includes using encryption technologies and secure servers to safeguard your data. However, no system is entirely secure, and we cannot be held liable for unauthorized access or breaches caused by third parties.

You have several rights regarding your personal information:

• Access Your Information: You can request access to the personal information we hold about you.
• Amend Information: You can request corrections or updates to any inaccurate or incomplete information.
• Object to Sharing: You can object to your personal information being shared with third parties.
• Refuse Advertising: You can opt out of receiving advertising and promotional communications.
• Opt-Out of Processing: You can refuse any form of data processing by ceasing to use the Website.

To exercise these rights, contact us at care@klerton.com.

4. Cookie Usage

We use cookies, pixel tags, and similar technologies to enhance your experience on our Platform. Cookies are small files stored on your device that help us remember your preferences, track site usage, and improve our services. By using our Platform, you consent to the use of cookies.

5. Policy Updates

We may update this Privacy & Security Policy periodically to reflect changes in our practices or legal requirements. By continuing to use the Website after updates are posted, you agree to be bound by the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

6. Terms of Use

This Privacy & Security Policy is part of our Website Terms of Use. If there is any conflict between this policy and the Terms of Use, the latter will prevail.

7. Contact Information

If you have any questions or concerns about this Privacy & Security Policy, please visit our contact us page or reach out to us directly at care@klerton.com.